The Utah Department of Consumer Affairs issued two lists of “top 10 consumer complaints” last week as part of National Consumer Protection Week, March 4-10.
One list shows how many times Utahns reported a particular type of scam or fraud to the Federal Trade Commission. The second shows the types of fraud the Utah Department of Consumer Affairs has dealt with in the past year.
Heading the FTC list was debt collection scams, with 1,312 complaints from Utahns who’d been victimized by illegal or fraudulent debt relief collection attempts.
Second on the list was fake prizes and sweepstakes offers, typically over the Internet but sometimes by telephone.
More than 700 Utahns reported such scams last year. Usually, prize scams involve an email or telephone call telling the recipient that he or she has won some huge foreign lottery. The caller then asks the victim to provide bank account information and some up-front money to pay handling charges and taxes.
The Utah list is similar. Heading the list of frauds the department deals with most are e-commerce and Internet offers, which made up 42 percent of the complaints the division received.
These include situations where a buyer using a computer made a purchase and then had money taken out of a bank account that was not approved, or had some sort of automatic billing set up that they did not approve.
As if to underscore the need for more awareness, a couple of hours after it sent out the list of its Top 10 scams on Monday, the Division of Consumer Affairs sent out another news release warning of a new version of a mobile phone scam.
This one could either be eighth on the list (text and mobile phone services), second (prizes sweepstakes or lotteries) or fifth (imposter scams), depending on how you look at it.
The new warning is for Utahns getting text messages on their debt consolidation cellphones saying the recipient has won a $1,000 Walmart gift card.
To claim the prize they have to go to an Internet website and enter a code word.
The Division of Consumer Affairs checked the site and found that if you enter the code word, the website automatically downloads software to your computer that records every keystroke you make. This lets hackers record bank account information, passwords and other private.
The scam that hit the Harrison Regent was a typical telephone fraud scam.
At least five residents of the home got phone calls, allegedly from the Social Security Administration, warning that the SSA’s computers were going to be down for six months and asking for bank information to give them their regular payments directly.
Most of the residents hung up, but one did give the caller her bank information before realizing the call was fraudulent. She immediately notified her bank.
The Division of Consumer Affairs list also includes fraudulent practices that go beyond Internet or cellphone frauds.